Exchange &
Refund.

10-Day Return Policy

Exchange & Refund If you are not completely satisfied with your purchase, you may request a return or exchange within 10 days of the purchase date. To be eligible for a return or exchange: * Items must be unworn, unused, and in their original condition. * All original tags must remain attached. * Items must be returned in their original packaging where possible. * Proof of purchase is required.

Free Exchange

Need a different size or colour? We offer free exchanges on all orders within 10 days. Simply contact our team and we will arrange collection and dispatch of your replacement.

Refund Timeline

Once we receive and inspect your return, refunds are processed within 5–7 business days. The amount will be credited to your original payment method. You will receive a confirmation email at each stage.

Non-Returnable Items

The following items cannot be returned or exchanged unless faulty: * Sale or clearance items * Gift cards * Items showing signs of wear, alteration, or damage caused after delivery Faulty or Incorrect Items If you receive an incorrect, damaged, or faulty item, don't hesitate to contact us within 48 hours of delivery. We will arrange a replacement, exchange, or refund where applicable.

How to Initiate a Return

Please contact our customer service team within 10 days of your purchase date by email at info@modanista.com.au. When contacting us, please include: * Your order number * Full name * Reason for return or exchange * Photos (if the item is faulty or damaged) Our team will provide instructions for returning your item.